TERMS & CONDITIONS
The following Terms and Conditions only apply to consumers purchasing on www.manonmondan.com*
These Terms and Conditions of Use govern the access to and use of www.manonmondan.com. The access to and use of this website as well as the purchase of products on www.manonmondan.com are based on the assumption that these Terms and Conditions of Use have been read, understood and accepted by you. Request for further information can be sent to the e-mail address: firstname.lastname@example.org
The access to and use of www.manonmondan.com, including display of web pages, downloading product information and making purchases on the website, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of www.manonmondan.com and its contents. Manon and this brand owner (hereinafter referred to as “Manon”), shall not be considered liable for any use of the website and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to Manon and this brand owner liability for intentional torts and gross negligence.
In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.
All content included on this Site, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colours, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (the “Content”), is the property of Manon and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of Manon as the case may be.
Manon shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. Manon shall have the right, at any time, to claim the authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content.
Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by Manon shall be carried out by you for lawful purposes only and in compliance with all applicable laws.
Please contact Manon over the e-mail address email@example.com if you are interested in linking the Home page of www.manonmondan.com with other webpages that can be publicly accessible. Manon is entitled to object certain links to its website in the event that the applicant who intends to activate links to www.manonmondan.com has in the past adopted unfair commercial or business practices which are not generally adopted or accepted by the market operators, or have made unfair competition activities vis-à-vis Manon or the latter suppliers, or when Manon fears that such practices or such activities might be adopted by the applicant in the future. In any event, it is forbidden to post deep links (such as deep frames) to www.manonmondan.com or to use unauthorized meta-tags without Manon consent.
Manon does not warrant that the contents of the website are appropriate or lawful in other Countries outside Lithuania. However, in the event that such contents are deemed to be unlawful or illegal in some of these Countries, please do not access this website and, where you nonetheless choose to access it, we hereby inform you your use of the services provided by www.manonmondan.com shall be your exclusive and personal responsibility. Manon has also adopted measures to ensure that the content of www.manonmondan.com is accurate and does not contain any incorrect or out-of-date information. However, Manon cannot be held liable for the accuracy and completeness of the content, except for its liability for tort and gross negligence and as otherwise provided for by the law.
Moreover, Manon cannot guarantee that the website will operate continuously, without any interruptions and errors due to the connection to the Internet. In the event of any problem in using our website please contact us by following e-mail address: firstname.lastname@example.org Manon representative will be at your disposal to assist and help you to restore your access to the website, as far as possible. At the same time, please contact your Internet services or check that each device for Internet connection and access to web content is correctly activated, including your Internet browser. The dynamic nature of the Internet and web content may not allowwww.manonmondan.com to operate without any suspensions, interruptions or discontinuity due to updating the website. Manon has adopted adequate technical and organizational security measures to protect services on store www.manonmondan.com integrity of data and electronic communications in order to prevent unauthorized use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/non confidential information regarding users of www.manonmondan.com, and to avoid unauthorized or unlawful access to such data and information.
Manon has adopted a business policy; its mission consists of selling products through its services and its website to “consumer” only. “Consumer” shall mean any natural person who is acting on www.manonmondan.com for purposes which are outside his or her trade, business or professional activity (if any). If you are not a consumer, please do not use our services for purchasing products on www.manonmondan.com Manon shall be entitled to object to the processing of purchase orders from persons other than consumers and to any other purchase order which does not comply with the Terms and Conditions of Sale and these Terms and Conditions of Use.
These General Terms and Conditions of Use are governed by Lithuanian law.
1. Our Business Policy
1.1 The Vendor offers products for sale on store www.manonmondan.com and its e-commerce business services are available exclusively to its end users, i.e. the “Consumers”.
1.2 “Consumer” shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on store www.manonmondan.com
1.3 The Vendor reserves the right not to process orders received from users who are not “Consumers” and any other order which does not comply with the Vendor’s business policy.
1.4 These General Terms and Conditions of Sale (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to products on store www.manonmondan.combetween the users of store www.manonmondan.com and the Vendor.
1.5 The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on store www.manonmondan.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party’s terms and conditions, since the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of store www.manonmondan.com and third parties.
2. How to Execute a Contract with the Vendor
2.1 To place an order for the purchase of one or more products on store www.manonmondan.com you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.
2.2 The order form contains a summary of these General Terms and Conditions of Sale, information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the terms and conditions for returning purchased products.
2.3 An order shall be deemed to have been submitted when the Vendor receives your order form electronically and the order information has been verified as correct.
2.4 Before submitting your order form for the purchase of products, you need carefully read the General Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.
2.5 The order form will be filed in our data base for the time required to process your order and as provided by law.
2.6 Before submitting the order form, you will be asked to identify and correct possible input errors.
2.7 English is the language used for executing contracts with the Vendor.
2.8 After your order form has been submitted, the Vendor will process your order.
2.9 The Vendor may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on store www.manonmondan.com are no longer available at the time of your last access and once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Vendor has received your order. If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund the amount paid for those items.
2.10 By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these Terms and Conditions of Sale. Should you not agree with certain provisions of these Terms and Conditions of Sale, please do not submit your order form for the purchase of products on store www.manonmondan.com
2.11 By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on store www.manonmondan.com, even through links, including the General Terms.
2.12 Upon submission of an order form, the Vendor shall send you a purchase order receipt email, containing a summary of the information related to the order form.
3. Guarantees and Product Price Indication
3.1 On store www.manonmondan.com we only offer products marked with the Manon Mondan trademark. These products are manufactured and distributed under exclusive license agreement by Manon.
3.2 The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.
3.3 The main characteristics of products are shown on www.manonmondan.com on each product page. The products offered for sale on store www.manonmondan.com may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used.
3.4 Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.
3.5 Orders made to addresses to which the Vendor cannot ship, will be automatically cancelled.
4.1 Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.
4.2 In case of payment by Credit/Debit card, our payment system ensures secure transactions, since all financial information (Credit/Debit card number, expiry date, etc.) go directly to First Data which, thanks to a certified system based on SSL bit encryption protocol guarantees the security of online transactions. Such financial information will not be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police.
5.1. To purchase an e-Gift Card, please go to “Gift Cards” section on the menu and press on one of the available Gift Card types. Then you’ll need to enter the amount of your gift, recipient’s email address, name and your greeting message and press “Buy” button. Please follow this link Ordering (http://manonmondan.com/ordering/) for more specific sequence of the purchase.
5.2. After the payment confirmation, copies of the same e-Gift Card will be emailed to the buyer and to the gift receiver. The email will contain a certain code. To use the e-Gift Card – the gift receiver will need to enter this code at the Checkout when purchasing on www.manonmondan.com website and the amount of the Gift Card will be deducted from their total amount.
5.3. e-Gift Card can be used exclusively at Manon Mondan online store.
5.4. If the value of your voucher is less than the total of your order you will be required to pay the balance by one of the other payment options.
5.5. If you have received several online gift vouchers you can enter just one code for one order, which will reduce the total of your order. Second gift voucher code you can enter for second order and etc.
5.6. You can use the gift voucher to cover the full cost of your order or as part payment. If the value of your voucher exceeds the total of your order the remaining balance will stay on your gift voucher for use another time – you will need to enter the voucher code the next time you order online. e-Gift Card validity is 90 days from the date of purchase.
5.7. Manon Mondan online Gift Cards cannot be replaced, returned or redeemed for cash. Gift card cannot be used to purchase another Gift Card.
6. Consumer Rights and the Cooling-Off Period(*except for custom made wedding dresses or other individual measurements orders)
6.1 If you are a Consumer, you may cancel your contract with the Vendor in relation to products purchased from e-store www.manonmondan.com without any penalty and without specifying the reason, by notifying the Vendor in writing on email@example.com within fourteen (14) working days, beginning with the day after you received the products. In this case you will receive a full refund of the price of the products in accordance with the Clause 6 below.
6.1.1 *Custom made wedding dresses and other individual measurements orders – returns and exchanges.
Because custom and personalized Manon Mondan products are made especially for the Consumer, they are not returnable. Our wedding dresses and separates and other individual measurements orders are custom made by following Consumer’s provided measurements (filled while ordering). Due to this we are unable to offer refunds, exchanges, or store credits. Please feel free to ask as many questions as you need or request samples of the fabrics before ordering.
We do however offer free alterations if there are any errors on our part. You must contact us within 72 hours of receiving the wedding dress with provided photo proof to be eligible for a free fix. Please note it is buyer’s responsibility to provide correct measurements when ordering. In case of any needed alterations when incorrect measurements are provided, the buyer is responsible to cover alterations and shipping costs.
6.2 You should return the products to the Vendor within fourteen (14) working days from the date you notify the Vendor of the cancellation, in the same condition in which you received them and at your own expense. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
6.3 You should keep a record of your cancellation notice; the products should not have been used, worn, washed or damaged; the identification tag should still be attached to the products with the disposable seal; the products should be returned in their original packaging; the products should be returned to the Vendor within fourteen (14) working days following cancellation of the contract.
6.4 If you cancel the contract within the fourteen (14) working days cooling-off period pursuant to this Clause 6, we will process the refund due to you as soon as possible and, in any event within thirty (30) days of the day on which you gave notice of your cancellation. The Vendor will refund the price of the product in full. You will be responsible for the cost of returning the products to us, provided that the reason for the return is not because of an error on our part or because the item is faulty or defective.
6.5 You should return the products to the Vendor by packaging the relevant products securely and sending them to the Vendor. For your protection, we recommend that you use an approved courier service.
6.6 You must notify the Vendor by e-mail on firstname.lastname@example.org of an error in respect of the products delivered or of a damaged or defective product within fourteen (14) days of receipt, if a product becomes faulty after the fourteen (14) days please contact Customer Service to obtain further returns information. You must return the products in the same condition in which you received them.
6.7 The Vendor will examine all products returned as damaged or defective and will notify you of your refund via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any event, within thirty (30) days of the day we confirm to you via e-mail that you are entitled to a refund for the damaged or defective product. Subject to acceptance by the Vendor of the damaged or defective goods, products returned by you because they are damaged or defective will be refunded in full, including the cost of delivery to the Vendor. In the event that the Vendor finds no fault with the returned products, you will be notified that the returned products cannot be accepted and you may elect to have the products re-delivered to you. If you do not accept re-delivery the Vendor reserve the right to retain the products and the purchase price and recover the Vendor’s fees and expenses from you.
6.8 If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by the Vendor to the individual who made the payment.
6.9 The value date for the credit shall be the same as the value date of the original debit and consequently you shall not suffer interest losses.
6.10 We will usually refund any money received from you using the same method originally used by you to pay for the purchase.
6.11 The Vendor will refund the price of the products in accordance with the applicable time frame as specified in Clause 6.4 above. The Vendor shall not be responsible for any delay that is beyond its control including for delays caused by the method of purchase or refund, including by way of example delays caused by Credit Card/Debit Card companies refund policies.
- Amendments and updates: The Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new Terms and Conditions of Sale shall be effective as of the date of publication on store www.manonmondan.com
- B2B (wholesale) registration:
To be able to purchase goods as a wholesaler you need to send us e-mail at email@example.com or register on our B2B section.
To register, please go to “B2B login” on the menu and press “Register”. Then complete the all required fields on the form. After your registration is submitted and approved by Manon Mondan you will be able to purchase all goods with applied wholesale discount on www.manonmondan.com website simply by logging in with your user name and password.
How to use B2B account:
By logging in to your B2B account, you’ll be able to view your current orders, ordering history, change your address, contact details and password. To order goods as a B2B customer, the steps are identical as for a B2C purchase on our website. Please follow this link Ordering (http://manonmondan.com/ordering/) for more specific sequence of the purchase.