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The following rules only apply to private customers purchasing on www.manonmondan.com*
Shipping rates & delivery estimates
We offer FREE worldwide shipping for orders under 2kg. Orders will be shipped to the address listed in your purchase. Please make sure the correct address is provided.
You will receive an email notification when the order has been completed and is ready to be shipped. The delivery might take up to 10 business days after dispatch. Please note, some deliveries overseas might be delayed by the customs or other reasons that Manon Mondan cannot take the responsibility of.
Shipment processing time
All orders are processed within 1-3 business days depending on stock availability. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has been shipped containing your tracking number(s). The tracking number will be active within 36 hours.
We do our best to ensure the timely delivery of all orders. Please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
Customs, Duties and Taxes
Manon Mondan is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
On each product’s page you will find the following information: available sizes (except for wedding dresses), available colours, stock availability, short description and composition of the item.
Payment for the products and shipping (if applicable) must be made by using one of the payment methods indicated in the order form.
How to order
1) Select the size and quantity of the product.
2) Add the product to the cart by pressing the “Buy” button.
3) Enter your billing and shipping details.
4) Select payment method.
5) Please read and check the box that you have read and accept the Terms & Conditions.
6) Check if the information you entered is correct and proceed to the payment.
7) You will have to login into your personal bank account or other account related to your selected payment method and pay the requested amount for the order.
After making the payment you will receive a confirmation e-mail with your order details. As soon as your order is shipped, we will notify you by the shipping confirmation e-mail containing a tracking number.
We issue an invoice for each order made on www.manonmondan.com website. The invoice will be sent as an attachment along with the shipping confirmation e-mail. Please note that once the order has been confirmed the orders details cannot be modified and a new invoice cannot be issued.
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